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ScanWorkX Support

ScanWorkX support is available for all AX 2009 and AX 2012 implementations. We offer an optional annual support contract with the purchase and implementation of ScanWorkX, which gives you peace-of-mind, knowing that maintenance releases, upgraded software, and bug fixes will be handled quickly and efficiently.

To obtain Support, please contact us via one of the following methods:

Email

support@scanworkx.com

Telephone

1-913-647-8662

 

Support Portal
In order to access the restricted ScanWorkX Support Portal, you must be a current customer, with an active maintenance agreement.  The restricted portal contains advanced Knowledge Base articles, current software downloads, detailed version history, and more.

Click here to login.

 

Support Hours
Normal support hours for ScanWorkX are from 8 a.m. to 5 p.m. Central Time (GMT -6), Monday through Friday, excluding company holidays. However, every effort will be made to offer off-hours support if there is a critical issue causing a work stoppage in a production environment.

 

Response Time
Customers with a ScanWorkX Support Contract will be responded to within 4 hours during normal support hours (see above). If support is requested via email or voicemail during off hours, a response will be received within 4 hours of the start of the next business day.

 

Support Without an Annual Contract
If you do not have an annual maintenance contract for ScanWorkX, please feel free to contact support and provide a Purchase Order number and we will be glad to assist you at our normal billing rates. You may also use the free support options available on this site, including our Public Knowledge Base and FAQ.

For more information about a ScanWorkX maintenance contract, please contact Sales at (913) 647-8640.

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